The Benefits
There are at least 36 ways in which you benefit
directly from using fspOFFICE™.
Not counting one benefit that is experienced in 16
different areas of this phenomenal system
Let's start with the last one: it takes less time to do the work. As you work in 16 different places in fspOFFICE™ you will find that it is quicker to do what you are doing.
Our target, a 50% increase in productivity has been exceeded. Our clients tell us that they are doing double the business without employing more people. That is a 100% increase in productivity and some claims are even higher.
Our heading refers to 'at least 36 ways'. Down below you will find them listed. But saving money is not even mentioned there!
As important as that is -- a 100% increase means you can do double the amount of business without empoying more people -- there are at least 36 other benefits, some of which are as important as the time saving. That is an extraordinary achievement and we wonder whether any other software system has ever achieved that.
Never feel disorganised again
- all the work is done in one place – in the fspOFFICE™ system, so relax- you will find it when you need it, now and even many years later.
A process-driven business
- this creates the space for your people to do what people do best and you will find that they become more creative. The boring repetive stuff is best left to computers to do
- only way to get your client’s experience to be consistent – and that is the only thing that ensures that you keep your clients
- drive down your expenses by automating everything that can possibly be automated --the way corporate enterprises have been doing it for decades
- if you want to create a world class business you have to plan it, we can’t do that for you. This system will enable you to implement your plan by tweaking the plan till it works best
- Everything is accessible to those that are given the necessary clearance by you. This knowledge is a great motivator for staff because they can see that their performance is measured scientifically and not subjectively alone.
- Do staff training once only – write it into the Steps (‘how to’ instructions) so new employees can learn very quickly (as they work)
- Work is delegated to a position or a group of people at design stage so there is no delay between the different stages of the task at hand. The first person in a group who is able to grab the task becomes the ‘responsible person’.
- the previous advantage also auto avoids the situation where work is distributed unevenly
- management’s work becomes easier and peace of mind is created because selected steps can be made compulsory at design stage
- Reduce your stress levels by building risk management into your processes and eliminate expensive disasters
- this justifies the time spent on formalising your processes -- PRACTICE MANAGEMENT in action - not in a manual in the cabinet but right there where your business lives, the processes absolutely dictate how the work is done
Better & faster communication, creating the image you want
- you see only business emails in fspOFFICE™ – it’s like magic! It means you and your staff can focus on the job at hand and give even quicker service to the people who matter – your stakeholders.
- use templates for email so you don’t have to write it all from scratch, which is boring and time consuming
- it also enables you to create the image you want your business to project – spelling and grammar is correct and the tone is consistent
- replies to your emails and sms’s are automatically linked to the right client and task -- or contact at a provider/supplier
- so no errors: all you need do is to click on <Reply>, <Reply All>, <Forward> or <No Reply
- taking into account the quantity of emails obviously also a significant time saver
- with a record of everything in the right place you will find it even years down the line
- communication with providers are just as important – enhance your image and relationship with these important stakeholders with fspOFFICE™
- communicate with all the people in a pre-defined GROUP simultaneously. So you get that urgent information out to exactly the right clients in just a few minutes. That can be used to do more business
- pre-define any number of groups for communication purposes making your communication sharply focused and still personalised
- Define your first, second & third communication preference and your instructions are autoexecuted. That means you need not communicate seperately with those who have only an email address, cellphone or fax number loaded
- automate communication wherever it makes sense, you impress your clients by keeping them informed – they love that and you will stand out from the rest
- time taken up = zero
- create email voyages for leads- create trust with a series of individualised emails that always start at the beginning and hopefully end in a sale
- you can also dramatically increase your conversion percentage without any effort except to create the voyage
- if you have always intended to cross-sell to your clients- this makes it viable just by planning and then automating email voyages for them and reaping the dividends
- if you are fee-based you will find that many invoices remain unpaid - not because they do not intend to pay but because they are not regularly reminded in an appropriate way. Design the first one to be extremely courteous and then gradually become more assertive
We have all been forced to become recordkeepers
- eliminate paper files – yes really! The cost of the paper & ink and the space taken up by filing cabinets is not the crucial issue but rather the time wasted on handling the paper and the files -- and to look for files that are not filed!
- all communication, both in and out, is not only automatically linked but a record is automatically created. No time is spent on something that a machine can do
- recordkeeping is automated: no misfiling means you will always find it, even years later
- finding what you are looking for quickly eliminates wasted time, not to mention the frustration
- no dragging to the wrong folder by mistake
- for each record shortcuts are created in four different places, again to be absolutely sure that you will find that critical record many years from now
- nothing can be deleted- ‘delete’ means simply ‘don’t show’. So an audit trail that reveals all provides the proof that may be required in disputes or even in court
- all the documents in your client files can be scanned and stored- get rid of those cabinets with files forever if you wish. Again it’s not about the paper, it’s about the handling of it- research has shown that it can take up 47% of an employee’s time
Management control
- you are able to monitor what’s happening – in real time, while sitting at your desk or in a coffee shop: task completion, problem areas – everything. Your peace of mind is at stake- we always imagine the worst. Rather make sure- and then relax!
- ensure the consistent use of critical documents Company-wide. Design those critical documents once and enforce their use
- see the amount of work done by each employee, even at a glance- in a graph, but detailed too. Simply the fact that staff are aware of this motivates them to try harder, to be the best they can
- when it is necessary to talk to a person about underperformance
- when it is necessary to talk to a person about underperformance the fact that the amount of work done is visible for any period that you specify helps; it is very handy at bonus time too
- if someone is off sick the urgent tasks can be delegated with a minimum of fuss, saving time and eliminating problems because you can so easily see the unfinished tasks of all staff members
- prospective buyers of your business can now see that management control is easy- at least in your business it is. In the process of creating a world class Company you are unwittingly increasing the selling price because it is so much easier for the buyer to take over. It is an asset that is for sale, not somebody’s job. Very big difference.
- information is the lifeblood of management: often too much is at stake to use your gut feel. If it is easy and you do not need a techie to create a report for you you will actually do it when you need it.
Relationships between client records
- grouping together what belongs together is useful : an unlimited number of relationships can easily be created; even if it is just to find the record of an entity that you can’t remember the name of - but this is used for much more critical reasons.
Use as many other tools as you need
- Define the information you wish to export. Then manipulate that data in a spreadsheet or import it into other tools for processing. You are therefore not restricted to the information that you can see. Very often one needs to crunch the numbers and you just dont have time to wait for techies to come and do it for you! No more.
- or produce a PDF report customised by you. If a client needs a report, or you do, it is easi-peasi to create it quickly
This is a deal you can not refuse
- We are prepared to offer you a lifetime guarantee: if, at any time, you are no longer convinced that fspOFFICE™ is the best thing since sliced bread you are free to walk away – no questions asked
- To get you started: even after reading this you may be unsure whether this is really going to save YOU money. So we offer you a two months' unconditional guarantee. If you do not wish to continue we will pay back every cent, no questions asked.
- how can we be sure that something better is not going to come along? Of course we are going to do our utmost to avoid that from happening but ...
- we give you peace of mind by not locking you into a contract.
- granted, in the process we also make it easier for you to decide to implement fspOFFICE™, but we really do have your best interest at heart plus a lot of confidence that we have the best team anywhere!
- The system is affordable- the initial fee is reasonable and there is one monthly fee for support, training, offsite storage, bandwidth and auto updates
- of course you have to watch your overheads but what matters is what is left after paying your overheads. This tool will help you do much more business much more efficiently.
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